1. Introduction

Little Eden (“we”, “us”, “our”) is committed to fair and transparent business practices. We respect your rights as a consumer under South African law, particularly the Consumer Protection Act, 68 of 2008 (CPA). This Refunds & Returns Policy explains when and how you can return items or request refunds.

2. Your Legal Rights under the CPA

Under the CPA, you have certain rights to return goods and get a refund in specific situations. SAFLII+2SERR Synergy+2
These rights cannot simply be overridden by a “no refunds” policy. cgso.org.za

Here are the key situations in which returns / refunds apply:

a) Cooling-Off Period (Direct Marketing)

• If you purchased goods from us as a result of direct marketing (for example, a salesperson called you, or you ordered from a catalog), you have 5 business days to cancel (“rescind”) the transaction. SAFLII+2Legalese+2
  
  
• To cancel, please give us notice in writing or in another recorded format. SAFLII
  
  
• Once we receive your cancellation, and any goods (if delivered), we will refund you within 15 business days. SAFLII
  
  
• In this case, you bear the risk and cost to return the goods. SAFLII
  
  

b) Goods Not Inspected Before Purchase

• If you didn’t have the opportunity to inspect the goods before delivery (for example, an online purchase), you may reject delivery or return them if:
  
  
  1. They don’t meet the reasonable quality or type you expected; or
     
     
  2. They were specially made / customised and do not match the agreed specifications. Legal Dynamix+2SAFLII+2
     
     
• You must do this within 10 business days of delivery. SAFLII+1
  
  
• In these cases, we (Little Eden) will bear the cost and risk of the return. SAFLII
  
  
• After receiving the returned goods, we will issue a full refund (unless we can charge a deduction in terms of the CPA). SAFLII+1
  
  

c) Goods Unsuitable for a Particular Purpose

• If you specifically told us why you needed the goods (a special purpose) and we assured you they would be fit for that purpose, but they turn out not to be:
  
  
  • You may return them within 10 business days after delivery. FHBC
    
    
  • You can cancel the purchase without penalty. SERR Synergy
    
    
  • We will bear the risk and cost of collecting or receiving the returned goods. SERR Synergy
    
    

d) Implied Warranty of Quality (Defective or Unsafe Goods)

• All goods come with an implied guarantee under the CPA: they must be of good quality, free from defects, reasonably durable, and suitable for their intended use. SAFLII+1
  
  
• If the goods fail to meet those standards within 6 months of delivery, you may choose to:
  
  
  1. Return them for a full refund, or
     
     
  2. Ask for a repair, or
     
     
  3. Ask for a replacement. SERR Synergy+1
     
     
• These remedies must be provided at no cost to you (we bear the costs). SERR Synergy
  
  
• If we repair something and it fails again within 3 months of that repair, you may ask for a replacement or a refund. Western Cape Government+1
  
  

3. Exceptions / When Returns Are Not Possible

There are some lawful limits to returns:

• If public regulation prohibits returning the specific goods (for health or safety reasons), then return rights may not apply. SAFLII
  
  
• If the goods have been altered by you (or combined with other goods) in a way that makes return unreasonable (e.g., disassembled, permanently installed), then we may refuse a return. SAFLII
  
  
• If the goods were clearly sold “as is” because of pre-disclosed defects and you accepted that, then some return rights may not apply. cgso.org.za
  
  

4. Refund Method & Timing

• We will refund via the same payment method you used, unless we expressly agree otherwise.
  
  
• Upon receiving your returned goods, and after inspection, we will process the refund (or other remedy) promptly in compliance with the CPA. SAFLII+1
  
  
• Any refund will be for the full price paid, less any lawful deductions allowed by the CPA. SAFLII
  
  

5. How to Return Goods / Request a Refund

1. Contact our Customer Service team at:
   
   
   • Email: info@littleeden.co.za
     
     
2. Provide:
   
   
   • Your order / invoice number
     
     
   • Date of purchase and delivery
     
     
   • Description of what is wrong (or why you want to cancel)
     
     
3. We will give you instructions on how to return the goods (where to send them, whether we collect, etc.).
   
   
4. Once we have received the items (or proof of cancellation / return), we will process your refund, repair, or replacement.
   
   

6. No Waiver of Legal Rights

• Any “no returns” or “final sale” clause cannot override your statutory rights under the CPA. cgso.org.za
  
  
• You remain entitled to your legal remedies as described above, regardless of our internal policy.
  
  

7. Dispute Resolution

• If you are unhappy with how we handled your return or refund, you may:
  
  
  • Contact our Customer Service / Returns Department, or
    
    
  • Lodge a complaint with the National Consumer Commission (NCC), or
    
    
  • Use alternative dispute resolution (ADR) mechanisms, as required under the CPA. SERR Synergy
    
    
• We aim to handle all disputes fairly, transparently, and promptly.
  
  

8. Policy Updates

• We may revise this Refunds & Returns Policy from time to time (for legal, operational or business reasons).
  
  
• The version of the policy in effect at the time of your purchase will apply to that transaction.
  
  
• We will notify you of any material changes (for example, via our website).